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Helplines & crisis contacts

Centre for Mental Health cannot advise about individual queries or offer any mental health support.

If you are at all concerned about your health or the health of a friend or relative you can contact your doctor or you may find useful information from one of the sources below. 

If you need immediate help:

In an emergency:

  • Call 999

  • Go to your local A&E department

If you're in crisis and need to speak to someone:

  • Call NHS 111 (for when you need help but are not in immediate danger)

  • Contact your GP and ask for an emergency appointment

  • Contact the Samaritans (details below)

  • Use the 'Shout' crisis text line - text SHOUT to 85258


Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

 Other sources of advice and support


Mind offers advice, support and information to people experiencing a mental health difficulty and their family and friends. Mind also has a network of local associations in England and Wales to which people can turn for help and assistance.

Lines are open Monday to Friday 9am to 6pm (except bank holidays). 


SANE services provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.

  • Support Forum:

  • Saneline: 0300 304 7000 (local rate on BT landlines) Open 4:30-10:30pm every day

 NHS mental health services

Find information, advice and local services on the NHS website. You can also get advice from the NHS 111 phone service.

 Other sources of mental health help and information

Kingston iCope (Psychological Therapies).

Kingston iCope offers free, confidential help for problems such as stress, worry, anxiety and depression and insomnia.


Kingston iCope offers a range of courses and individual treatments to help people manage symptoms of depression, anxiety and other cognitive, emotional and behavioural difficulties. It is for adults of all ages, from young to old.


The treatments offered have been shown to be effective and are recommended by the National Institute of Health and Care Excellence (NICE).


Guided Self Help Community Signposting Self-Help Books and Resources Workshops and Groups Group Treatment and Courses Dynamic Interpersonal Therapy Behavioural Couples Therapy Mindfulness

You can refer yourself using the following link

You can refer someone else to the iCope using the following link


Find out more:

Rethink Mental Illness

Rethink Mental Illness works to help everyone affected by severe mental illness, such as schizophrenia and bipolar disorder, recover a better quality of life. It provides effective services and support and campaigns for change through greater awareness and understanding.

(Rethink was formerly called the National Schizophrenia Fellowship)


PAPYRUS is the national charity dedicated to the prevention of young suicide. They support young people under 35 who are experiencing thoughts of suicide, as well as people concerned about someone else.

Open 10am-10pm on weekdays and 2pm-10pm on weekends and bank holidays



  • Parents helpline: 0808 802 5544 (Mon-Fri from 9.30am to 4pm)

  • YoungMinds Crisis Messenger: text YM to 85258

 Campaign Against Living Miserably (CALM)

A helpline for men in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

5pm to midnight, every day of the year

Telephone: 020 3317 7850 

Fax: 020 8339 4788.Email:


Kingston Wellbeing Service (Substance Misuse Service)

The service includes:

  • assessment and bespoke treatment plans

  • harm reduction information and needle exchange

  • specialist detoxification programmes to manage withdrawal symptoms and gradually wean you off drugs and/or alcohol

  • one-to-one and group therapies aimed at getting to the core of the problem, coming up with ways to deal with cravings and avoid relapse

  • motivation and support from those that have previously had problems with drugs and/or alcohol

  • group activities and social networks, including men and women’s groups, relapse prevention and life skills advice

  • joint working with employment agencies, training providers and housing associations to help you get back on track

Anyone can access the service – either via their GP or other health professional or by referring themselves directly if they want to. The service is offered from Surbiton Health Centre.


Surbiton Health Centre

Ewell Road Surbiton KT6 6EZ


Tel: 020 3317 7900




SW London and St George’s Mental Health NHS Trust

24/7 Mental Health Support Line on 0800 028 8000. 


Kingston Recovery Hub Counselling & support

Alfriston Centre, 3 Berrylands Road, London KT5 8RB or call 020 3137 9755

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